MEMBERSHIP TERMS

The service

D&D Auto Management is an invitation-only vehicle review service for dealerships. You submit vehicle details, photos and your own condition rating through a private workspace, and our review team returns a recommended listing price and reviewer notes.

Reviews are completed by people using the information and photos you provide. The recommended price supports your listing decision. It is not an appraisal, inspection or guarantee of value, and it does not use live market data or auction feeds.

Your account

Each dealership has one login, created from a personal invitation. Keep your password private; you are responsible for activity on your dealership’s account. We may pause or close access to accounts that are misused.

Membership and billing

• Your membership price and how often it is billed are agreed with your dealership and shown before you pay.
• Payments are taken by Stripe, by card or ACH bank payment where available.
• Membership renews automatically at the end of each billing period until you cancel.
• You can update payment details, download invoices or cancel at any time in the billing portal. Cancelling takes effect at the end of the period you have paid for.
• If a payment fails, you have a grace period to update your payment details. After it ends, submitting and updating vehicles pauses until payment is made. Your vehicles and completed reports stay available.

Your vehicles and data

Your submissions, photos and reports are private to your dealership and the D&D Auto Management team. Other dealerships cannot browse your submissions or open your vehicle records. You confirm you have the right to share the photos and details you submit. Our privacy policy explains what we collect and who processes it.

Cancellations and refunds

• You can cancel at any time from the billing portal. Your membership stays active until the end of the period you have paid for, and you won’t be charged again.
• Membership fees cover access to the review service for the whole billing period. We don’t give refunds or credits for partly used periods, unused reviews or periods where no vehicles were submitted.
• Yearly memberships: if you cancel within 14 days of your first yearly payment and no reviews have been completed for your dealership, we’ll refund that payment in full. After that, yearly fees are non-refundable.
• If you were charged by mistake, such as a duplicate payment or a charge after you cancelled, we’ll refund the incorrect amount in full.
• Approved refunds go back to the card or bank account you paid with, usually within 5 to 10 business days depending on your bank.
• To ask about a refund or a charge, email us at devon@ddautomanagement.com with your dealership name and the invoice date. Please contact us before disputing a charge with your bank so we can resolve it quickly.